1. Introduction
Changsha Ranzhi E-Commerce Co., Ltd. operates an indigo vat yard and an online storefront for dyed cloth, indigo homeware and plant-dye materials. This Privacy Policy explains what information we gather when you visit our website, write to us, request a shade card, place an order or receive a delivery, and it explains the choices you have about that information. The developer and operator named in this policy is RanZhi Ecom, the trading identity used by Changsha Ranzhi E-Commerce Co., Ltd., and we treat the protection of buyer and visitor information as part of the same careful work we apply to the vat itself.
We have written this policy in plain language on purpose. You should be able to read it once and understand what happens to your details without a translator or a lawyer beside you. Where a term has a special meaning we explain it in the sentence where it appears rather than pushing you into a glossary. This policy applies to every page of our website and to every message you send us through the contact form, by email, by telephone or through any marketplace where we list our folded goods.
By using our website or sending us an enquiry you confirm that you have read this policy and that you understand it. If any part of it does not suit you, please do not send us personal information, and feel free to ask us questions before you do. We would rather answer a question first than receive information you did not intend to share.
2. Who We Are and How to Reach Us
The organization responsible for the information described in this policy is Changsha Ranzhi E-Commerce Co., Ltd., whose registered and operating address is Group 67, Huwan, Binghe Village, Guandu Town, Liuyang, Changsha, 410000, China (CN). We are the controller of the personal information that we collect for our own purposes, which means we decide why and how that information is used.
You can reach our privacy contact by writing to admin@ranzhiecom.buzz or by calling +19808428536 during our published business hours. Written enquiries are usually the quickest route, because our office keeps a written record of every request and can answer with the detail that a telephone call cannot always carry.
We are a small yard rather than a large group. The same people who keep the vat records also handle buyer enquiries, which means your message reaches a person who understands the work rather than a call centre that has never seen a vat.
3. Information We Collect
We collect only the information we need to answer you, to fulfil an order and to keep our records straight. The categories of information we may collect are described below.
- Identity and contact details such as your name, company name, email address, telephone number and postal address.
- Order details such as the cloth or homeware you request, the quantity, the depth of shade, any sample you send us and the delivery method you choose.
- Correspondence such as the messages you send through our contact form, by email or by telephone, together with our replies and any notes we make about your preferences.
- Payment and transaction information such as the amount paid, the date of payment, the currency and the reference number issued by the payment provider.
- Technical information such as the type of device you use, the browser version, the pages you view and the approximate region from which you connect.
- Images and samples you choose to send us, for example a photograph of a cloth you want us to match.
We do not ask for sensitive categories of information such as health data, religious beliefs or political opinions, and we ask that you do not send them to us. If you include such information in a message by accident, we will delete the unnecessary part where we can and will not use it for any purpose.
Some information arrives because you give it, some because you place an order, and some because your browser sends it automatically when it loads a page. We treat all three with the same care, because the source of the information does not change your right to have it handled fairly.
4. How We Use Information
We use the information we collect for the following purposes, and for no others without telling you first.
- To answer your enquiries and to send the shade card or sample you request.
- To prepare, dye, pack, dispatch and track your order.
- To keep batch records so that a later reorder can be matched against the vat that coloured the earlier cloth.
- To process payment and to keep the accounting records that the law requires.
- To improve our website, our services and the way we describe our cloth to buyers.
- To protect our business against fraud, misuse and unlawful activity.
- To send you service messages about an order that is already in progress.
- To send marketing messages, but only where you have agreed to receive them.
We do not sell your personal information, and we do not rent it to anyone. We do not use your information to build advertising profiles about you across other websites, and we do not hand your details to a list broker under any circumstances.
5. Our Lawful Basis for Processing
Where the law asks us to identify a lawful basis for handling your information, we rely on one or more of the following.
The first is contract. When you place an order or ask us to prepare a sample, we need your details in order to carry out that agreement. Without them we cannot dye, pack or dispatch your goods.
The second is legitimate interests. We have a fair reason to answer business enquiries, to keep our records, to protect the yard and to improve what we offer, provided that our interest does not outweigh your rights. We have weighed that balance and we believe our processing is proportionate.
The third is legal obligation. We must keep certain accounting and tax records for a period set by law, and we cannot remove those records early even if you ask us to.
The fourth is consent. Where we rely on consent, for example to send you a newsletter, you may withdraw it at any time by writing to admin@ranzhiecom.buzz, and the withdrawal will not affect any processing that took place before it.
6. Order and Dispatch Records
Because we make goods to order and because each batch carries a number, our order records include the details needed to repeat a shade honestly. That record may include your name, the cloth you chose, the depth you approved, the date of the dip and the batch number that travelled with the goods.
We keep these records so that a reorder months later can be matched to a real vat rather than a guess. This is a service to you as much as a record for us, and it is one of the reasons our buyers can return for a second season and receive cloth that sits beside the first without a visible break.
Order records are kept apart from marketing lists. Removing yourself from a newsletter does not remove the order record that the law requires us to hold, and asking us to delete an order record does not automatically remove a marketing consent that you gave separately.
8. Website Analytics
We look at aggregate statistics to understand how visitors reach our site and which pages help them. These statistics may include the number of visits, the pages viewed, the time spent, the referring link and the approximate region of the visitor.
We use this information to decide which content to expand, which pages to improve and where our description of the yard is unclear. For example, if many visitors read the services page and then leave without making contact, we may rewrite that page so that the next step is easier to find.
Analytics information is used in aggregate. We do not use it to identify a named visitor, and we do not combine it with your order record to build a profile about you as a person.
10. Service Providers and Processors
A processor is an organization that handles information on our behalf under our instructions. Our processors include the companies that host our website, carry our email, process payments and deliver our parcels.
We choose processors with care and we place contractual terms on them that require confidentiality, security and the return or deletion of information when the relationship ends. A processor is not allowed to use your information for its own independent purposes, and it is not allowed to pass it on to a further party without our agreement.
If you would like to know the general categories of processors we use, you may write to admin@ranzhiecom.buzz and we will describe them. We do not publish the full list because it changes as our suppliers change, but we will always tell you the categories and the countries involved.
11. International Data Transfers
We are based in China, and the people who read your message and prepare your parcel are usually in China. If you are contacting us from another country, your information will therefore be transferred to and processed in China.
Some of our service providers operate servers in other countries as well. Where information moves across a border we take steps to protect it, such as relying on contractual safeguards, selecting providers that apply recognized protection standards, and limiting the information that leaves our control to what the task actually requires.
By sending us information you understand that it will be handled in this way. If you would prefer that your information stay in your own country, please tell us before you order and we will explain what parts of the service we can still provide.
12. How Long We Keep Information
We keep information only for as long as we need it for the purpose we collected it, and for as long as the law requires afterwards. The periods below describe our usual practice.
- Enquiries that do not become orders are usually kept for up to two years so that we can pick up a conversation where it stopped.
- Order and batch records are kept for as long as the accounting and tax rules require, and often a little longer so that a reorder can be matched.
- Marketing consent records are kept until you withdraw consent, plus a short period afterwards so that we can prove the withdrawal.
- Analytics information is kept in aggregate form and does not identify you after a short retention window.
When a retention period ends we delete the information or turn it into a form that no longer identifies you. Where deletion is not immediately possible, for example in a backup that rotates on a schedule, we isolate the information until the backup cycle removes it.
13. How We Protect Information
We protect information with a mix of technical and practical measures. Our website uses encrypted connections, our accounts are protected by strong passwords, and access to buyer records is limited to the people who need it to do their work.
The yard office keeps order records in an orderly way, and paper documents such as batch sheets are stored where they are not open to casual visitors. The same housekeeping that keeps a vat clean keeps our records clean, and we review both on a regular basis.
No method of transmission or storage is perfectly secure. If we ever become aware of a breach that is likely to affect your rights, we will tell you and the relevant authority as the law requires, and we will explain what happened and what we are doing about it.
14. Your Privacy Rights
Depending on where you live, you may have some or all of the following rights.
- The right to be informed about how your information is used, which this policy provides.
- The right to access the information we hold about you.
- The right to have inaccurate information corrected.
- The right to have information deleted where we have no lawful reason to keep it.
- The right to restrict or object to certain processing.
- The right to receive information you gave us in a portable format.
- The right to withdraw consent where consent is the basis for processing.
- The right to complain to a supervisory authority.
To exercise a right, write to admin@ranzhiecom.buzz with enough detail for us to identify your record and understand your request. We will answer within the period the law allows, and we will explain if a request cannot be met in full because of a legal obligation or because it would affect the rights of another person.
15. Your Choices and Controls
You control what you share with us. You may browse our website without sending any personal information, and you may ask us questions before you place an order.
You can stop marketing messages at any time by using the unsubscribe link in a message or by writing to us. You can adjust your browser to limit cookies. You can ask us to correct a misspelled name or an address that has changed, and you can ask us to stop sending paper samples if you no longer want them.
If you are unsure which choice applies to a situation, write to us and we will explain the options in plain terms. We would rather help you choose than have you give up a control that matters to you.
16. Privacy for Children
Our website and our services are intended for adults and for businesses. We do not knowingly collect personal information from children, and we do not direct any part of our storefront at a young audience.
If you believe that a child has sent us personal information, please write to admin@ranzhiecom.buzz and we will remove it promptly. Where a young person is old enough to browse with an adult, we still ask that the adult handle any enquiry or order so that the information we receive belongs to someone able to make their own choices about it.
We do not use information about children for marketing, and we do not create profiles about children for any purpose.
17. Third Party Links
Our website may link to other sites, for example a marketplace where our homeware is listed or a page that explains a delivery service. Those sites have their own privacy policies, and we do not control what they do with your information.
When you follow a link away from our site, we encourage you to read the policy of the site you reach. A link from us is not a promise that the other organization handles information in the same careful way that we do.
18. Changes to This Policy
We may update this policy from time to time to reflect a change in our practice, in our suppliers or in the law. When we make a material change we will place the updated policy on this page and adjust the date shown near the top.
We encourage you to read this page occasionally so that you always know how your information is handled. If a change is significant and you have an active order or an active marketing consent, we will tell you directly as well as posting the update here.
Continuing to use our website or to order from us after an update means that you accept the revised policy. If you do not accept it, please stop using the site and write to us about any record you would like removed.
19. Contacting Us About Privacy
If you have a question, a request or a complaint about privacy, please contact Changsha Ranzhi E-Commerce Co., Ltd. at the address Group 67, Huwan, Binghe Village, Guandu Town, Liuyang, Changsha, 410000, China (CN), by email at admin@ranzhiecom.buzz, or by telephone at +19808428536 during business hours.
Please include enough detail for us to identify your record and to understand what you would like us to do. We will acknowledge your message, investigate carefully, and reply with a clear account of the outcome. If we need more time because a request is complex, we will tell you why and give you a realistic date for the answer.
We are grateful that you have taken the time to read this policy, and we will treat your information with the same attention we give to a vat that must be fed, rested and read before the cloth inside it is ready to be folded for sale.